Remove Devices from Your Old MDM

Before your devices can be connected to deeploi, remove them from your previous MDM.

Apple devices in Apple Business don't need to be removed from the old MDM. They switch to deeploi directly in Apple Business. See Register Apple Devices for how it works.

Why Do You Need to Remove the Old MDM?

A device can only be managed by one MDM at a time. If the old MDM is still active, connecting the device to deeploi fails. deeploi then can't manage the device.

Before You Start

  • Make sure you have admin access. You need an admin account for your old MDM. No access anymore? Ask your previous IT provider for access, or have them remove the devices for you.
  • Export important data. Removing a device also removes the profiles, apps, and settings the old MDM installed. Depending on the MDM and the option you choose, it can also wipe the device. So first export any important data that was rolled out through the old MDM.
  • Back up recovery keys. Download the recovery keys from your old MDM, for example the BitLocker key for Windows or the FileVault key for Mac. Depending on the provider, they're deleted when you remove the device. Once the device is registered with deeploi, you can view its recovery key on the platform.
  • Plan the switch. Apps, Wi-Fi profiles, and settings distributed through the old MDM may be removed along with it, depending on the provider. Only remove the devices once your employees can connect them to deeploi right afterwards. They register them through start.deeploi.io.

Microsoft Intune

  1. Sign in to the Microsoft Intune admin center.
  2. Click Devices.
  3. Select the device.
  4. Click the three dots (…).
  5. Click Remove data, then Retire.

The device leaves Intune the next time it's online. Until then, it still shows up in the list.

Jamf

Mac:

  1. Sign in to Jamf Pro.
  2. Open the device record of the Mac.
  3. Open the Management tab.
  4. Click Remove MDM Profile.
  5. Confirm with Unmanage Device.

To also remove the Jamf software from the Mac, run this command in Terminal.

text
sudo jamf removeFramework

iPhone and iPad:

  1. Sign in to Jamf Pro.
  2. Open the device record of the iPhone or iPad.
  3. Open the Management tab.
  4. Click Unmanage Device.
  5. Confirm with Unmanage Device.

JumpCloud

  1. Sign in to the JumpCloud Admin Portal.
  2. Click Device Management, then Devices.
  3. Click the device you want to remove.
  4. Click Actions, then Delete.

Check That the Device Is Free

On the device, check that no profile or account from the old MDM is left:

  • Mac: System Settings → General → Device Management
  • iPhone and iPad: Settings → General → VPN & Device Management
  • Windows: Settings → Accounts → Access work or school

If nothing from the old provider shows up there, the device is ready to connect to deeploi.

What's Next?

Apple Devices

Register Macs, iPhones, and iPads through start.deeploi.io.

Windows Devices

Register Windows laptops through start.deeploi.io.