How do I contact IT support?
What is a How do I contact IT support??
The deeploi helpdesk handles device issues, app problems, account access, and security incidents. It is available Monday to Friday, 9 am to 6 pm CET.
The deeploi IT helpdesk handles device issues, app problems, account access, and security incidents. It is available Monday to Friday, 9 am to 6 pm CET, in German and English.
You can get help through the chat or by emailing hello@deeploi.io.
What to include
| Field | What to write |
|---|---|
| Your name | First and last name |
| Company name | Your employer's name |
| Issue description | A brief summary of the problem |
| Device type | Mac or Windows PC, and the model if you know it |
| Steps to reproduce | What you were doing when the issue occurred |
| Error message | The exact text of any error shown, if applicable |
What counts as a support request?
| Type | Examples |
|---|---|
| Device issues | App not working, screen frozen, won't connect to Wi-Fi |
| Account issues | Can't log in, password reset needed, account locked |
| App issues | App missing, can't install, licence not working |
| Security | Suspicious email, possible virus, device lost or stolen |
If you have lost your device or suspect a security incident, describe it as urgent.