How do I reach the deeploi IT helpdesk?
What is a How do I reach the deeploi IT helpdesk??
The deeploi IT helpdesk is the support team that handles IT requests, incidents, and questions from your company's employees. It is available Monday to Friday between 9 am and 6 pm CET.
Submit a support request to hello@deeploi.io. The helpdesk is available Monday to Friday between 9 am and 6 pm CET, in German and English.
What should I include in my support request?
| Field | What to provide |
|---|---|
| Company name | Your company's name as registered with deeploi |
| Issue description | A brief summary of the problem |
| Device name | For device-related issues — found in the dashboard under Devices |
| Steps to reproduce | What you were doing when the issue occurred |
| Error message | The exact text of any error shown, if applicable |