What is included in deeploi's service?

The sections below define what is and is not included in each service area. Use this as a reference when a question comes up about whether deeploi handles a specific task.

Employee onboarding

Service	What deeploi does	What is excluded
HRIS integration	Automatically fetches on- and offboarding data from your HRIS after API connection (supported HRIS systems only)	Setup of the HRIS connection itself
Workspace account creation	Creates the new employee's workspace account and sends account details to the employee's private email	Allocation of rights and permissions
SaaS provisioning	Creates SaaS accounts from the employee's assigned bundle	Allocation of rights and permissions. Additional tools can be requested and are approved or rejected based on deeploi's security standards.
Hardware procurement	Acts as contact point to a procurement partner for laptops (Windows and Mac), iPhones, and iPads. Covers delivery and device functioning. Flexible device renting also available via a partner.	—

Employee offboarding

Service	What deeploi does	What is excluded
Workspace account closing	Locks, deactivates, or deletes the workspace account on the offboarding day, with IT owner approval	—
SaaS deprovisioning	Locks or deactivates all SaaS licenses from the employee's bundle, with IT owner approval	—
Hardware reset	Resets the device remotely in collaboration with the IT owner and the departing employee, on request	—
Hardware return	Manages the return request to your chosen inventory location, on IT owner request	Storage and refurbishment. Responsibility for device arrival stays with the departing employee.

User and license management

Service	What deeploi does	What is excluded
Workspace management	Manages your existing workspace. Supports purchasing and renewing licenses for Microsoft 365 and Google Workspace. Microsoft 365 licenses can be purchased directly from deeploi.	IT projects such as SSO setup
SaaS license management	Provides a managed SaaS directory per employee via the deeploi platform	Rights and permissions management — that remains with your IT owner

Device management: macOS and Windows

Service	What deeploi does	Notes
Remote control	Locks (Mac only) or wipes devices on request when lost or stolen	Requires internet connection and deeploi MDM enrollment
Software and patch management	Automatically applies software updates and patches on Mac	OS updates remain with the end user
Personalized app store	Provides employees with pre-configured software through a personalized app store, as defined in their deeploi bundle	—

Device management: iOS

Service	What deeploi does	Notes
App and configuration management	Auto-installs and updates apps set in the bundle. Applies standard configurations to all devices.	Requires Apple Business Manager for publicly available App Store apps
Remote control	Locks or wipes iPhones on request in case of loss or theft	Requires internet connection

IT helpdesk scope

The helpdesk is available Monday to Friday, 9 am to 6 pm CET, in English and German. Contact hello@deeploi.io.

Software assistance

Included	Excluded
Troubleshooting software applications	Engaging directly with third-party software providers
Installation, update, and compatibility issues	SaaS administration or user training
Software crashes, error messages, and performance issues	—
Limited troubleshooting for unmanaged apps (not in the bundle)	—

Hardware assistance

Included	Excluded
Device setup, configuration, and connectivity	Deep-dive troubleshooting with third-party hardware providers
Hardware components: keyboards, mice, monitors	—
Basic troubleshooting for unmanaged hardware (printers, scanners)	—
deeploi-managed networks	Non-deeploi managed networks and private networks

Customer rollout guidance

Area	What to expect
ABM registration	deeploi supports Apple Business Manager setup — recommended for all customers using Apple devices
Knowledge and setup sessions	deeploi runs sessions with your IT owner and team to get started on the platform
Encryption rollout	deeploi handles FileVault (Mac) and BitLocker (Windows) rollout on request
Dedicated IT Owner	One person at your company must be the primary contact for deeploi. This role is required and should be confirmed before the first product demo or IT-Discovery session.